Return & Refund Policy

RETURN POLICY:

We want you to absolutely LOVE your purchase from The Standard Boutique. If you’re not completely satisfied, we accept returns on eligible items within 14 days of the marked delivery date, returns are eligible for store credit only. That said, we do accept returns as long as item(s) is/are in the same condition that you received it, unworn, unused, unwashed, stain-free, odor-free and with all tags attached. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 14 Days, we are unable to accept returns on any purchases. 

Non-Returnable Items:
  • No returns on jewelry or accessories or intimate items such as bralettes or bodysuits.
  • No returns on Warehouse Sale, FINAL SALE items, Door Busters, Holiday or Seasonal merchandise.
  • Gift Cards are Final Sale. 
  • All Sales are Final at in person Pop-up Events. 

We have a 14- day return for store credit policy. Which means you have 14 days from the day your order was marked delivered to return to us for online store credit only. 

Please allow 10 business days for your return to be processed. You will receive an email with your store credit after the return has been processed.

You can always contact us for any return questions at customerservice@thestandardboutique.com 

RETURNS TO OR AT PAINTED TREE:

Painted Tree has a 48 hour in store return policy. We honor Painted Tree’s policies and procedures. Items purchased online or in person events may not be returned to Painted Tree. 

REFUNDS: 

At this time, Refunds will only be given for online exchanges ONLY. Store credit will be issued via gift card to your email. 

EXCHANGES:

Love your new items, but need a different size? We accept exchanges on the same item in a different size. Please repurchase the size you need on our website to ensure it does not sell out. We treat exchanges like returns. All exchanges must be made within 14 days of delivery date. Once you have made your new purchase, please include your new order number in your return package. Our team will issue a Refund back to your method of payment for your return rather than store credit, as long as the new order number is included in your return package. Please allow 10 days from when your package arrives at TSB to process your refund. If your new order number is NOT listed in your return package, you will receive store credit only. 

DEFECTIVE ITEMS:

We try hard to deliver excellent quality pieces. If for some reason, there is a defect in the item or if you received the wrong item, please email us a picture of the defect immediately to customerservice@thestandardboutique.com 

You must notify us of a defect within 5 business days of purchase or delivery date. 

  • Damaged items are only valid for online store credit.
  • Damages to items must be reported prior to wearing the garment with the original tags still in place. 

HOW TO START A RETURN:

To initiate a return, please access our customer portal.

Or contact us at: customerservice@thestandardboutique.com  
Please include your name, order number, and the item(s) you wish to return.

RETURN SHIPPING COSTS:

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for lost or delayed returns.

**Original shipping costs are non-refundable.**

RETURN ADDRESS:

Returns may be mailed to:

The Standard Boutique
5904 Southmoor Ln
The Colony, TX 75056

If you have any questions, feel free to reach out — we’re happy to help! 

Customerservice@thestandardboutique.com